Rubbish Removal Lambeth Privacy Policy
This Privacy Policy explains how Rubbish Removal Lambeth collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Rubbish Removal Lambeth customers and service users in our operating area, including anyone who contacts us, makes an enquiry, requests a quote, books a collection, or uses any of our rubbish removal and related services.
We are committed to handling your personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Who We Are
Rubbish Removal Lambeth is a rubbish clearance and waste removal service provider operating within the Lambeth area and surrounding locations. For the purposes of data protection law, we are the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and the services you request. The main categories of personal data we may collect are:
Identity and contact details including your name, address, telephone number, email address and any other contact information you provide to us when you contact us, request a quote or book a service.
Service and booking information including property access details, preferred dates and times, job notes you provide, photographs you choose to send in relation to waste items, and any specific instructions necessary to carry out the service.
Payment and billing information including payment confirmations, partial card details presented on payment receipts where applicable, and billing address details. We do not retain full card numbers or security codes when payments are processed through third party payment providers.
Communication records including emails, messages, telephone call notes, and any feedback, reviews or complaints you submit to us.
Technical and usage information where you interact with our online content, such as basic device and browser information, date and time of access, and simple analytics data that helps us understand how our content is used. Where cookies or similar technologies are used, we seek to do so in line with applicable legal requirements.
How We Collect Your Data
We may collect personal data directly from you when you contact us by phone, email or through online contact forms, when you request a quote or book a service, when you make a payment, and when you provide feedback or communicate with us in any other way.
We may also receive information about you indirectly where another person arranges services on your behalf, or where a business customer provides your details as a site contact. In these cases, the person providing your details is responsible for ensuring that you have been informed about this Privacy Policy.
Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the situation, we rely on the following lawful bases:
Performance of a contract. We process your personal data where it is necessary to enter into and perform a contract with you, for example to provide an accurate quote, schedule and deliver rubbish removal services, issue invoices and process payments, and communicate with you about your booking.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This may include managing and improving our services, handling enquiries and complaints, maintaining records for operational purposes, and promoting similar services to existing customers in a proportionate way.
Legal obligations. We process certain information to comply with our legal duties, such as record keeping requirements for tax and accounting, waste disposal regulations, and responding to requests from competent authorities where we are legally obliged to do so.
Consent. In limited circumstances we may rely on your consent, for example where required for certain types of direct marketing communications. Where we rely on consent, you may withdraw it at any time by contacting us using the details in this Privacy Policy or following any unsubscribe instructions provided.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to your enquiries and requests for quotes.
To set up, manage and fulfil bookings and service appointments.
To process payments and issue invoices and receipts.
To communicate with you about your service, including confirmations, reminders and any changes.
To manage customer relationships, including handling feedback, reviews and complaints.
To operate, monitor, maintain and improve our services and internal processes.
To keep records required for our business operations, accounting and legal compliance.
To send you information about similar services you have previously used, where permitted by law and subject to your right to opt out.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties where necessary for the purposes set out in this Privacy Policy and where we have a lawful basis to do so.
Service providers and processors. We may engage carefully selected third party companies to provide services that support our operations, such as payment processing, accounting support, IT and communications services, booking or scheduling tools, and document storage. These third parties act as data processors and only process your data on our instructions. We require them to protect your data and use it only for the agreed purposes.
Professional advisers. We may share personal data with professional advisers such as accountants, auditors, legal advisers and insurers where necessary for the provision of their services and to protect our business interests.
Authorities and regulators. We may disclose personal data where required to do so by law, to comply with regulations relating to waste disposal, tax, or other legal obligations, or in response to legitimate requests from law enforcement or regulatory authorities.
Business transfers. In the event of a reorganisation, merger or sale of our business, personal data may be transferred as part of the relevant transaction in accordance with data protection law.
Data Retention
We retain personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to provide our services, meet legal, accounting and reporting requirements, and resolve disputes.
In general, customer and booking records are kept for up to six years after the end of the relevant financial year to meet tax and accounting obligations. Communications relating to complaints or disputes may be kept for longer where necessary to protect our legal rights. Where personal data is no longer needed, we will take reasonable steps to securely delete or anonymise it.
International Transfers
Where we use third party service providers that operate outside the United Kingdom, your personal data may be transferred to and processed in countries that may not provide the same level of data protection as the UK. In these cases, we take steps to ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or relying on other lawful transfer mechanisms permitted under data protection law.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include limiting access to personal data to those who need it for their role, using secure systems and storage methods, and ensuring that our staff and service providers are aware of their data protection responsibilities.
Your Data Protection Rights
As an individual in the United Kingdom, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These include:
The right of access. You can request confirmation that we process your personal data and obtain a copy of the data we hold about you.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.
The right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restriction. You can ask us to restrict the processing of your data in certain situations, such as while we are considering a request to rectify or erase your data.
The right to data portability. In certain cases, you may request a copy of the personal data you have provided to us in a structured, commonly used and machine readable format and have it transmitted to another controller where technically feasible.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any profiling based on those interests. You also have an absolute right to object at any time to the use of your personal data for direct marketing.
Rights in relation to automated decision making. You have rights where we carry out solely automated decision making that has legal or similarly significant effects on you. We do not routinely carry out such processing as part of our services.
To exercise any of these rights, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding to your request. We aim to respond within one month, although this may be extended in complex cases as permitted by law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office as the supervisory authority for data protection matters.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
