Rubbish Removal Lambeth Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Lambeth provides rubbish removal and waste collection services. By making a booking, paying for a service, or allowing our operatives to access your premises, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, business, organisation or other entity booking or receiving the waste collection or rubbish removal service.
Services means any rubbish removal, waste collection, loading, transportation, clearance, recycling, or related services provided by us.
Waste means any rubbish, refuse, junk, bulky items, garden waste, general household waste or similar materials that the Customer asks us to remove, excluding any items we are legally prohibited from handling.
Quote means a price given to the Customer for the Services, whether given in writing, verbally, online, or by telephone, based on the information provided by the Customer.
Contract means the agreement between the Customer and us for the supply of Services in accordance with these Terms and Conditions.
2. Scope of Services
We provide rubbish removal and waste collection services for domestic and commercial customers. This may include collection of bagged waste, bulky items, furniture, appliances, garden waste, and general clearance, subject to the limitations and exclusions set out in these Terms and Conditions.
The exact scope of the Services, including the type and approximate volume of waste to be removed, will be agreed at the time of booking, based on the Customer's description. Any changes or additions on the day may affect the final price and the time required to complete the Service.
3. Booking Process
3.1 Bookings may be made by telephone, email, online form, or other communication methods we make available.
3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to the collection address, access details, type and estimated volume or weight of waste, any heavy or awkward items, and any relevant parking or loading restrictions.
3.3 Any Quote provided before collection is based on the information supplied by the Customer. If, on arrival, the waste materially differs in type, volume, weight, or difficulty of access from that described, we reserve the right to revise the Quote, charge additional fees, or decline to complete part or all of the Service.
3.4 A booking will be considered accepted, and a Contract formed, when we confirm the booking by telephone, email, text message, or other written or verbal confirmation and provide a collection date or time window.
3.5 We aim to attend within the agreed time window, but any times given are estimates only. We shall not be liable for any loss or expense incurred as a result of early or late arrival, provided we attend within a reasonable period.
4. Access and Parking
4.1 The Customer is responsible for ensuring that our operatives have safe, reasonable, and adequate access to the premises and the waste to be collected at the agreed time.
4.2 The Customer must inform us in advance of any access restrictions, security requirements, or parking controls. Where parking charges, permits, or fines are incurred as a direct result of the collection, these may be charged to the Customer.
4.3 If we are unable to gain access to the premises, or if the waste is not available for collection at the agreed time, we may, at our discretion, charge a wasted journey fee or a reasonable call-out charge.
5. Waste Types and Restrictions
5.1 We will collect and transport waste in accordance with applicable waste management regulations. We reserve the right to refuse to remove any material that we reasonably suspect to be hazardous, dangerous, illegal, contaminated, or prohibited under law.
5.2 The Customer must not present for collection any of the following without obtaining our prior written agreement and complying with any additional charges or conditions we may specify:
Asbestos or asbestos-containing materials
Chemicals, solvents, paints, oils, fuels, or pressurised containers
Clinical or medical waste, syringes, or pharmaceutical products
Gas cylinders, explosives, or highly flammable substances
Electrical items requiring specialist treatment beyond our usual service
Any other waste that requires a licensed specialist contractor.
5.3 If, on arrival, we find prohibited or hazardous items mixed with general waste, we may refuse to collect these items, separate them, or terminate the Service, and we may charge for any additional time or costs incurred.
5.4 The Customer is responsible for ensuring that waste presented for collection is not contaminated with dangerous substances and is safe to handle. We may require waste to be bagged, boxed, or otherwise contained where reasonably necessary for safe handling.
6. Pricing and Payment
6.1 Unless otherwise agreed in writing, prices are based on factors that may include the type of waste, volume or weight, labour time, access conditions, and disposal and recycling costs.
6.2 Any Quote provided before our arrival is an estimate only. The final price will be confirmed on site once our operatives have inspected the waste and access conditions. The Customer will have the opportunity to accept or decline the final price before work commences.
6.3 Payment is due on completion of the Service unless we have agreed alternative payment terms in writing. We may accept payment by cash, card, bank transfer, or other methods that we decide to offer from time to time.
6.4 For business customers with agreed accounts, invoices are payable within the payment period stated on the invoice. We reserve the right to charge interest and reasonable recovery costs on late payments in accordance with applicable legislation.
6.5 All prices are quoted exclusive of any applicable taxes unless otherwise stated. Where applicable, tax will be charged at the prevailing rate.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a booking by contacting us using the details provided at the time of booking.
7.2 If the Customer cancels a booking more than 24 hours before the agreed collection time, no cancellation fee will normally be charged.
7.3 If the Customer cancels a booking less than 24 hours before the agreed collection time, or if we attend and are unable to carry out the Service due to circumstances within the Customer's control, we may charge a reasonable cancellation or wasted journey fee to cover our costs.
7.4 We reserve the right to cancel or reschedule a booking at any time due to operational reasons, safety concerns, extreme weather, staff illness, vehicle breakdown, or other circumstances beyond our reasonable control. In such cases, we will offer to rearrange the Service for a mutually convenient time. We shall not be liable for any indirect loss caused by such cancellation or rescheduling.
8. Customer Obligations
8.1 The Customer warrants that they are the owner of the waste or are authorised by the owner to arrange its removal.
8.2 The Customer must provide accurate information about the waste and ensure that it is ready and accessible for collection at the agreed time.
8.3 The Customer must ensure that all paths, stairways, and areas used for access are safe, clear of obstruction, and able to support the weight of items being removed and our operatives.
8.4 The Customer must not request or permit our operatives to undertake any task that is unsafe, illegal, or outside the agreed scope of the Services.
9. Our Responsibilities
9.1 We will provide the Services with reasonable skill and care and in accordance with applicable waste management laws and regulations.
9.2 We will transport and dispose of waste using authorised facilities and will take reasonable steps to promote reuse and recycling where practicable.
9.3 We will take reasonable care when working on the Customer's premises. However, the Customer should take appropriate steps to protect flooring, walls, doorways, and other surfaces that may be affected by moving large or heavy items.
10. Liability and Limitations
10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be lawfully limited or excluded.
10.2 Subject to the paragraph above, we shall not be liable for:
Any indirect, consequential, or purely economic loss, including loss of profit, revenue, business, contracts, or anticipated savings
Any loss arising from delays, cancellations, or failure to perform caused by events beyond our reasonable control
Minor cosmetic damage to paintwork, flooring, or surfaces reasonably attributable to the movement of large or heavy items, where reasonable care has been taken.
10.3 Our total liability to the Customer in respect of all losses arising under or in connection with any Contract shall be limited to the total price paid or payable for the Services under that Contract.
10.4 The Customer is responsible for ensuring that any items presented as waste are not of significant value. Once removed, waste may be combined with other loads and cannot be retrieved. We accept no liability for any item mistakenly presented as waste and removed as part of the Service.
11. Waste Transfer and Documentation
11.1 Where required by law, we will issue a waste transfer note or similar documentation recording the transfer of waste from the Customer to us or to an authorised facility.
11.2 The Customer must provide any information necessary to complete such documentation, including the nature and source of the waste.
11.3 The Customer acknowledges that we may be required to retain records of waste collections and transfers for regulatory purposes.
12. Compliance with Law and Regulations
12.1 We will operate in accordance with relevant UK waste management legislation and regulations and any conditions of licences or registrations we hold.
12.2 The Customer confirms that any waste presented for collection has not been produced, stored, or handled in a manner that breaches applicable law.
12.3 If we reasonably suspect that collection or handling of certain waste would put us in breach of any legal or regulatory obligation, we may decline to collect that waste or may terminate the Service immediately.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Service, they should contact us as soon as reasonably possible, providing details of the issue and any supporting information.
13.2 We will investigate complaints and aim to respond within a reasonable time, proposing, where appropriate, remedial action or an explanation.
13.3 Making a complaint does not entitle the Customer to withhold payment for Services properly provided, unless we expressly agree otherwise.
14. Data and Privacy
14.1 We may collect and process personal data necessary for managing bookings, providing Services, processing payments, and complying with legal obligations.
14.2 We will handle personal data in accordance with applicable data protection laws and any privacy information we make available to Customers.
15. Termination
15.1 We may terminate a Contract or suspend the provision of Services with immediate effect by giving written or verbal notice to the Customer if:
The Customer fails to pay any amount due by the due date
The Customer commits a serious breach of these Terms and Conditions
We reasonably consider that continuing the Service would be unsafe, unlawful, or otherwise inappropriate.
15.2 On termination, the Customer shall immediately pay all sums due and payable for Services already provided and any reasonable costs incurred as a result of the termination.
16. Variations
16.1 We may amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that Contract.
16.2 Any variation to these Terms and Conditions requested by the Customer shall be of no effect unless agreed in writing by us.
17. Severability
17.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, it shall be deemed deleted.
17.2 The validity and enforceability of the remaining provisions shall not be affected.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any Contract between the Customer and us, are governed by and shall be construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By proceeding with a booking or using our rubbish removal and waste collection services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
